Frequently asked questions
Do you have a question about your order, products, or subscription? Below you will find the most important answers. Is your question not listed here? We are happy to help you.
Ordering and delivery
What are the shipping costs?
For the Netherlands and Belgium, the shipping cost is €5.95. Shipping is free on orders of €50 or more. We ship subscriptions for free within the Netherlands and Belgium.
When will my order be shipped?
If you order before 10:00 PM, we will process your order the same day and hand it over to the courier. You will usually receive your package the next business day. Public holidays or busy periods at the delivery service may cause delays.
As soon as your package has been registered, you will receive a tracking code via email.
Do you deliver outside the Netherlands and Belgium?
Yes, we also deliver to other European countries. The rate depends on the delivery country. You will see the shipping costs in the checkout before you pay.
Returns
How do I register a return?
You can register a return within 30 days of receipt. For our additional return policy, the product must be unopened and sealed. Your statutory rights remain unaffected.
Email your order number to support@kimaia.nl. You will receive return instructions within two business days. The costs for a standard return shipment are for your own account.
When will I get my money back?
After we have received and checked your return, we will process the refund within five business days using your original payment method. If you return your entire order, we will also refund the standard shipping costs you paid.
For your statutory cooling-off period, the terms and rights from our return policy apply.
My order is damaged or incorrectly delivered. What now?
Email your order number and a photo to support@kimaia.nl. We will help you with a free replacement or a refund. In that case, any return costs will also be covered by us.
Subscriptions
How does a subscription work?
You choose the product, the flavor, and the subscription that suits you. You will then receive your products automatically every four weeks. You can see the content, price, and chosen duration before you order.
Can I cancel my subscription?
Yes. With the flexible routine, you can cancel daily after three months; with the annual routine, after one year. You can cancel via the link in your email or by contacting support@kimaia.nl.
Can I skip or pause a delivery?
Yes, you can also do this within the first few months. Use the management link in your email or contact support@kimaia.nl if you need help.
KIMAIA and our range
What kind of brand is KIMAIA?
KIMAIA is a brand for nutritional supplements, protein powders, skincare, and accessories, developed with Kim Feenstra. In our webshop, you will find, among other things, collagen, Algae Omega, protein powders, lip gloss, oils, and face tools.
Which collagen products does KIMAIA sell?
KIMAIA has two collagen formulas: Valley Glow with bovine collagen and Ocean Glow with marine collagen. Both are available in various flavors, including neutral. You can choose a one-time purchase or a subscription; packaging, price, and terms may differ.
What should I look out for when choosing between marine and bovine collagen?
Compare the collagen source, the full composition, allergens, and flavor. At KIMAIA, Ocean Glow contains fish; Valley Glow contains bovine collagen and glucosamine derived from crustaceans. Therefore, please check the ingredients of your chosen flavor. The formulas also differ in other ingredients and quantities.
What is the difference between the two KIMAIA protein powders?
Pure Earth Protein is a protein powder with animal proteins. Vegan Vitality Protein is a plant-based protein powder. Compare the ingredients, allergens, and nutritional values for each flavor. Both products are available as a one-time purchase and as a subscription.
Does KIMAIA Algae Omega contain fish oil?
KIMAIA Algae Omega contains plant-based omega-3 from algae oil with DHA and EPA. The oil comes from algae, not fish. View the full composition, content, and usage instructions for the chosen packaging.
Which lip gloss and oils does KIMAIA offer?
Silk Gloss is available in three shades; you can put together your own Silk Gloss Trio with three shades of your choice; you may choose the same shade multiple times. In addition, there is Glow Up Face Oil, a face oil, and Golden Drip Shimmer Oil, an oil with shimmer. Check the ingredients and usage instructions for each product.
Which tools and accessories can I buy at KIMAIA?
The range includes the Facial Cupping Set, Hot / Cold Therapy Set, Water Bottle, and Shake Cup. Use the face tools according to the instructions provided. Check dimensions, materials, and care instructions for the selected product.
Which KIMAIA bundle fits my product choice?
First, compare which products you want to use. The bundles have different compositions, for example with collagen, protein powder, skincare, or accessories. On the bundle page, you will see the contents, options, and current price.
Products and usage
How many servings are in a package?
That differs per product and packaging. A single jar of Ocean Glow or Valley Glow contains 20 servings. The collagen bag for a subscription contains 30 servings. The single jar of Algae Omega contains 120 softgels; the subscription package contains 60 softgels.
With each product, you will find the content and usage advice. Always follow the instructions on the packaging.
How do I use Ocean Glow or Valley Glow?
Mix one scoop per day into at least 200 ml of water, yogurt, or a cold drink. Choose a flavor you like and a time that fits your day.
Where can I find ingredients and nutritional values?
View the product information and the label of the product you want to use. The composition can differ per product and flavor. Do you have a question about an ingredient or allergen? Email support@kimaia.nl.
When will I notice a difference?
That differs per person. Therefore, we do not promise a fixed timeframe or guaranteed results. Follow the usage advice on the packaging. A nutritional supplement does not replace a varied, balanced diet and a healthy lifestyle.
Personal assistance
Email support@kimaia.nl or use our contact form. We will respond within two business days.