Shipping & Returns
Here you will find information about delivery, shipping costs and returns. A question about your order? Email support@kimaia.nl with your order number.
Shipping costs
| Your order | Shipping costs |
|---|---|
| Under €50 | €5,95 |
| From €50 | Free |
| Subscription | Free |
The €50 threshold applies to the order amount after discounts.
Delivery to other countries
We also deliver to other European countries. The rate depends on your delivery country. You will see shipping costs at checkout before paying. Would you like to know the cost of delivery to your address in advance? support@kimaia.nl will be happy to help.
When will you receive your order?
If you order before 22:00, we process your order the same day and hand it to the parcel carrier. Your parcel usually arrives on the next working day. Public holidays or busy periods at the carrier may cause delays.
As soon as your parcel is registered, you will receive a tracking code by email. Use it to follow the current delivery status.
Request a return
You can request a return within 30 days of receipt. Under our additional returns arrangement, the product must be unopened and sealed. Your statutory rights remain unaffected.
- Email your order number to support@kimaia.nl.
- You will receive return instructions and the return address within two working days.
- Send your return and keep proof of postage. You are responsible for ordinary return shipping costs.
After receipt and inspection, we issue a refund within five working days using your original payment method. If you return the entire order, we also refund the standard delivery costs you paid.
View the full returns policy and your statutory withdrawal period
Damaged or incorrect items?
Email your order number and a photo to support@kimaia.nl. We will arrange a replacement or refund at no cost. We also cover any return shipping costs in that case.
Choosing a different flavour
Would you like to exchange an unopened product for a different flavour? Email us first. We will discuss the options and send return instructions. Return shipping costs are your responsibility.